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Elegant marble sink from Taja Atelier with natural stone finish.
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Warranty

Warranty

At Taja Marble, we take great pride in the craftsmanship and quality of our natural stone products. Each piece is carefully produced and inspected before shipment to ensure it meets our quality standards.

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Warranty & Product Guarantee

Taja Marble provides a limited warranty covering manufacturing defects that may occur during production.

This warranty applies to:

  • structural defects caused during manufacturing

  • workmanship issues affecting the functionality of the product

  • damage clearly resulting from production faults

If such an issue is identified, our team will review the case and determine the appropriate solution.

Natural stone is a product of nature and therefore contains inherent variations.

The following characteristics are not considered defects:

  • natural veining differences

  • color variations

  • mineral formations

  • texture variations

  • small natural pits or fissures

These features are part of the natural beauty and uniqueness of marble and stone products.

This warranty does not cover damages resulting from:

  • improper installation

  • misuse or improper handling

  • accidents or impact damage

  • chemical damage caused by acidic or harsh cleaning products

  • natural staining or surface wear over time

  • modifications made after delivery

Damage occurring after delivery due to improper care or installation is not covered under warranty.

All shipments are fully insured during transit.

If a product arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

  • the product

  • the packaging

  • the shipping crate

This allows us to process the shipping insurance claim and assist you as quickly as possible.

If you believe your product has a manufacturing defect, please contact our support team with the following information:

  • order number

  • description of the issue

  • photos of the product

Our team will review the case and respond with the appropriate solution.

Due to the handcrafted nature of our products and the natural characteristics of stone, minor variations in appearance are expected and contribute to the uniqueness of each piece.

If you have any questions regarding warranty coverage or product care, please contact our team.

Email: support@tajamarble.store
Phone: +90 850 304 40 42