Terms & Conditions

All products sold by Taja Marble are crafted from natural stone materials, including marble, travertine, and other stone types.

Due to the natural formation of stone, each piece is unique and may contain variations in:

• color

• veining

• texture

• mineral formations

• natural fissures or pores

These variations are not defects but natural characteristics of the material.

Product images displayed on the website are representative examples and may not exactly match the final product delivered.

By purchasing a natural stone product from Taja Marble, the customer acknowledges and accepts that natural stone contains inherent variations in pattern, color, and texture.

These characteristics are considered normal and are part of the unique aesthetic value of natural stone products.

Many Taja Marble products are made to order or customized according to the specifications selected by the customer.

Once production has begun, orders cannot be modified or canceled.

Customers are responsible for verifying all product specifications before placing an order, including:

• dimensions

• design details

• installation requirements

• compatibility with their project

All prices listed on our website are displayed in the selected currency and may change without prior notice.

Full payment is required at the time of purchase unless otherwise agreed.

Taja Marble reserves the right to cancel orders in case of:

• pricing errors

• technical system issues

• product availability problems

Most products are manufactured after an order is placed.

Production typically takes 3–5 weeks, depending on the product type and customization level.

Production timelines are estimates and may vary depending on workload, material availability, or production requirements.

Taja Marble ships products internationally using professional logistics services.

Due to the weight and delicate nature of stone products, all items are carefully packed using reinforced export-grade packaging.

Delivery times may vary depending on:

• destination country

• shipping carrier

• customs clearance procedures

Customers are responsible for ensuring the accuracy of the shipping address provided during checkout.

International shipments may be subject to customs duties, import taxes, or local handling fees depending on the destination country.

These charges are determined by the customs authorities and are the responsibility of the buyer.

Taja Marble is not responsible for any customs-related charges or delays.

Many Taja Marble products are heavy architectural stone pieces.

Product weights may vary depending on material density and dimensions.

Customers are responsible for ensuring that the installation location and structural support are suitable for the weight of the product.

Taja Marble is not responsible for structural issues, installation limitations, or damages caused by improper load support.

Some products may require professional installation due to their weight or design.

Customers are responsible for ensuring that installation is performed correctly and safely.

Taja Marble is not responsible for damages caused by:

• improper installation

• incorrect mounting hardware

• inadequate wall or structural support

Customers are strongly advised to inspect the package upon delivery.

If the packaging or crate appears damaged, customers should document the condition and notify the courier immediately.

In case of shipping damage, customers must contact Taja Marble within 48 hours of delivery and provide photos of:

• the product

• the packaging

• the shipping crate

Due to the nature of natural stone and the custom production process, returns are not accepted for products without manufacturing defects.

By placing an order, customers acknowledge and agree to this policy.

In the case of a verified manufacturing defect or shipping damage, our team will review the case and determine an appropriate solution.

Taja Marble shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products.

Our liability is limited to the purchase value of the product.

All content on this website, including but not limited to:

• product designs

• images

• graphics

• product descriptions

• branding elements

are the property of Taja Marble and may not be reproduced or used without written permission.

Unauthorized use of website content is strictly prohibited.

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Turkey.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of Turkish courts.

f you have any questions regarding these Terms & Conditions, please contact us.

Email: support@tajamarble.store
Phone: +90 850 304 40 42

Address:
Camikebir Mah. Atatürk Cad. No:7 K:2 D:210
Seferihisar – İzmir – Turkey