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Help & FAQ
Help & FAQ
Need Help? At Taja Marble, we create handcrafted architectural stone pieces designed for interiors, bathrooms, and living spaces. Our collections include sinks, vanities, tables, plinths, fireplaces, and decorative stone objects. Because natural stone products are unique and often made to order, clients may have questions regarding customization, production, shipping, installation, and care. Below you will find answers to the most common questions. If you need assistance, our team will be happy to help. Email: support@tajamarble.store Phone: +90 (850) 304 40 42
Contact our team →PRODUCT & CUSTOM ORDERS
Yes. Most Taja Marble pieces are handcrafted and produced after an order is placed. This allows us to carefully select materials and manufacture each product according to the design specifications.
Yes. Many of our products can be customized depending on the design.
Customization may include:
width
depth
height
stone selection
finish type
design adjustments
If you require a custom size or project-specific solution, please contact us before placing an order.
Yes. We regularly work with architects, designers, and private clients to create custom architectural stone pieces.
If you have drawings, references, or project requirements, please contact our team to discuss feasibility and pricing.
Natural stone is unique and each block has its own pattern.
When possible, we can share photos or videos of available stone slabs or blocks before production begins.
However, final appearance may vary slightly due to natural characteristics of the material.
NATURAL STONE INFORMATION
No two pieces of natural stone are identical.
Marble, travertine, and other natural stones contain natural veining, color variations, and mineral patterns that make every piece unique.
These variations are not defects but part of the natural beauty of the material.
Yes. Color variation is completely normal in natural stone.
Factors such as mineral content, quarry location, and cutting direction can affect the final appearance.
Yes. Natural stone can develop a subtle patina over time depending on use and environment.
This aging process is part of the natural character of the material.
PRODUCTION
Production time typically ranges between 3–5 weeks, depending on the product type, customization level, and current production schedule.
Custom or large architectural pieces may require additional time.
Our products are manufactured using a combination of precision machinery and skilled craftsmanship.
Stone pieces are shaped, refined, and finished by experienced artisans to achieve the final form.
SHIPPING & DELIVERY
Yes. We ship worldwide using reliable international carriers.
All shipments are carefully packed and insured to ensure safe delivery.
Due to the weight and fragility of natural stone, all items are packed using reinforced wooden crates and protective materials designed for international transport.
International orders may be subject to customs duties, import taxes, or local fees depending on the destination country.
These charges are determined by local authorities and are the responsibility of the buyer.
INSTALLATION
Some products, especially larger stone pieces, may require professional installation due to their weight.
We recommend consulting a professional installer or contractor when necessary.
Installation requirements vary depending on the product.
Some items may require additional mounting hardware or support structures depending on the installation method.
CARE & MAINTENANCE
Natural stone should be cleaned using pH-neutral cleaners designed for stone surfaces.
Avoid acidic or abrasive cleaning products.
Marble and other natural stones are porous materials and may stain if exposed to certain substances.
We recommend wiping spills promptly and following proper care guidelines.
STILL NEED HELP?
If you have any questions regarding our products, custom orders, production, shipping, or installation, our team will be happy to assist you.
You can contact us directly using the information below:
Email: support@tajamarble.store
Phone: +90 (850) 304 40 42
Our team will respond as soon as possible to help you with product details, customization requests, or order support.